Get to the Root of It All: If you read anything I write, I am always advocating for public housing authorities to do a better job really analyzing problems before jumping to a solution. Asking why is something that children do at the most basic level but it could also be just what is needed... Continue Reading →
Lean Process Improvement In Public Housing: Turning Your Entire Work-Force into Problem Solvers
When I first started using lean methodology in my work, I usually looked for ways to deploy lean tools to solve problems throughout the agency. I would use the 5 whys, cause and effect diagrams and process mapping to look at issues as they were brought to my attention. Doing this allowed me to study... Continue Reading →
What Housing Authorities Can Learn from Seattle Children’s Hospital
I will start this blog by saying I think staff at housing authorities or social housing companies in Europe need to get outside of our industry. We need to go to the private sector and see what is happening. We need to learn as much as possible whenever possible to see if there are ways... Continue Reading →
Lean in Public Housing: Improvement Phase
It has been a few weeks since I last wrote on this blog. At work , we were busy with an implementation of mobile technology in our maintenance department. That brought me back to the various stages of Lean and the actual improve stage. Whether you are using Six Sigma Lean and the DMAIC or... Continue Reading →
How to Start a Process Improvement Initiative at a Public Housing Authority
I am back in the USA and working in the public housing industry. With that comes my return to using six sigma lean methodology to help me with my projects and work. I loved six sigma lean from my first introduction to it because it gave me a way to work through issues/projects. Everything I... Continue Reading →
Public Housing: Why you should Measure your Problems before Fixing Them
I am beating the same drum as usual here. First I lecture that you should define a problem before fixing it, now I am saying you should measure it before fixing it. You probably wonder if I actually ever get to fixing the damn problem. The answer of course is yes. Can you fix a... Continue Reading →
Process Improvement in Public and Social Housing: Define the Problem
Define the problem seems like an easy enough idea right? Something is not happening or working the way we want so we just define exactly what that problem is and then we can solve it. Wrong! From my experience in public housing and other jobs, we often jump to the solution without ever trying to... Continue Reading →
Why Refugees Are Liviing Like Sardines in Berlin
I am not writing this week but sharing an article where I was quoted. It is an interesting look at the refugee crisis in Germany from the standpoint of housing. Enjoy! http://www.ozy.com/fast-forward/why-syrian-refugees-are-living-like-sardines-in-berlin/67103
Mobile technology and Public Housing: Is it time?
My first natural response to this question is, "Why the hell are we even asking such a stupid question?" I am inclined to gravitate to technology solutions at a housing authority because I personally feel like we as an industry are behind the times. Most public housing authorities/social housing companies I visited across the USA,... Continue Reading →
Public/Social Housing: Lazy Sunday Dreaming of Technology Solutions
I am sitting here from the confines of my counterbalance residence in Seattle contemplating technology and its role within a public housing authority or a social housing company if you want to be European/Australian about it. No I am not that damn boring that I cant think of something better to do but after a... Continue Reading →
